Refund policy
Return & Exchange Policy
At The Mini Scent, we want you to love every fragrance you receive. Because fragrance products are personal items, our return policy is designed to protect product quality while still supporting our customers.
Return Window
Returns must be requested within 7 days of delivery.
Eligibility for Returns
To qualify for a return:
- Items must be unused and unopened
- Items must be returned in original packaging
- Proof of purchase is required
Due to hygiene and product integrity reasons, opened or used fragrances cannot be returned.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Once verified, we will provide either:
- A replacement
- A refund or store credit
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
Refund Processing
Once your return is received and inspected, refunds will be processed to the original payment method within 5–10 business days.
Non-Returnable Items
The following items are final sale:
- Opened fragrances
- Sale or discounted items
- Gift cards
Contact
For return requests or questions, please contact us at theminiscentstore@gmail.com